Refund policy

Our Return Policy

At Fjord Fish Market, we are committed to providing you with the freshest, highest-quality seafood. Due to the perishable nature of our products, we are unable to accept returns.

However, your satisfaction is our top priority. If you are unsatisfied with your order for any reason, please do not hesitate to contact us directly. We are happy to discuss your concerns and explore options to rectify the situation. We may be able to offer a replacement, credit, or refund depending on the circumstances. Please reach out to us as soon as possible after receiving your order so we can best assist you.

Damages and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at inquiries@fjordfishmarket.com.